FAQ

I don't have a credit card, is there an alternative payment method?

Yes, if you do not have a credit card and/or PayPal account, you can make payment via our 'direct bank deposit' option. Upon choosing this option, you will receive an emailed invoice with the total amount to be paid and bank account details to proceed with payment. Your item will be shipped as soon as payment confirmation is received.

Can I place an order without registering?

Yes, you can place an order and check out as a guest. We do however require a valid email and shipping address and phone contact.

How do I place an order?

To place an order please either register an account or check out as a guest.

Then add the items you wish to purchase to your shopping cart or if you have already done so, proceed to check out and follow prompts.

How can I calculate my shipping costs?

We are currently offering discounted shipping as part of our opening sale but these rates will be subject to change and we shall charging actual rates for shipping based on the weight of each package according to the respective shipping service chosen.
Right now, these prices are suited to Papua New Guinea orders only but if you reside in another country please contact us and we can give you a quote depending on your location.
Current discounted shipping charges will be shown automatically during the checkout stage.

I've ordered a dress but it doesn't fit. Can I return the item?

Unfortunately we cannot accept returns as we ensure all items are delivered brand new and unused in new packaging. To help ensure that you have made the best possible decision before purchasing, we have provided a size chart with international size measurements for your information which can be found here. Please read through carefully as we will not be held responsible for any wrong purchases.

Do you have an actual shop I can visit?

No, at this time we do not have a physical store location. "U'i-Tiki' is an online retailer.

Are there any discounts?

Yes, we do have discounts and specials running depending on how much your final purchase is and it varies between 10% - 50%. All SALE items are already discounted down.

There is no shipping cost showing up at checkout for the current SALE items?

All current SALE items are in stock in Port Moresby and can be picked up in person unless of course you reside outside of Port Moresby, in which case, you can pay for standard shipping for the item to be posted to you.

 

Please Contact Us if you have any more queries.